Delivery Rates

Small Items

Delivery is charged at £5.95 per address within the UK, per order for items on the web site regardless of quantity, so long as you meet the minimum order requirement of £10.00. So the more you order the better value it is.

We aim to deliver within seven days of your order, and in the rare event of an item being out of stock we will contact you with an estimated date of arrival.

A signature is required to acknowledge receipt.

If no-one is in to receive goods a card will be left with a phone number to rearrange delivery. Please note that if no redelivery is organised the package will be returned to us a week later and we will need to recharge you to send it out again... so please don't order the day before you set off on an expedition to reach the south pole on foot. We are happy to deliver to work addresses or to gift recipients directly, although it may be a good idea to inform them that a parcel with their name on from England at Home is heading their way.

Furniture

Larger pieces are delivered by courier, we will need to calculate the charge for this and will contact you to discuss options. If you are happy with the courier charge we will then take payment for this over the phone. If you decide not to proceed with the transaction we will refund the full amount to you.

Furniture will be ordered in when the customer orders it and can take up to 6 weeks - but we will keep you informed on your particular order. If you feel the timeline quoted when we phone you back is longer than you feel comfortable with, just tell us and we will cancel and refund the order. 

We charge delivery at cost, and always sniff around for the best deal. Local delivery can cost as little as £20.

Please make us aware of any factors that may make delivery difficult such as parking restrictions or restricted access. If we are not informed of factors like this and incur extra courier charges as a result we will need to take an additional charge from you to cover this expense.

If we attempt to deliver the furniture and you are not in as agreed we would need to recharge to redeliver. 

In general, couriers deliver to your doorstep. If you require help to move the goods inside this will be at the drivers discretion (feigning pregancy by stuffing a cushion up your jumper, or simply being cheerful and polite are top tips here). Please be aware that any damage caused by a driver helping you is your own responsibility.

It is also your responsibility to ensure that the goods ordered fit inside the delivery address! Please measure entranceways etc carefully. If goods won't fit inside when delivered you won't be refunded the delivery charge and you will be responsible for the safe return of the goods to us. If the goods are scraped or otherwise damaged trying to get them into your address they are non returnable.

Some of our furniture requires a little self assembly but nothing too technical or arduous. The courier is not responsible for helping with this, or removal of any packaging. If you have any questions or concerns about anything to do with the delivery process, please ask us. We really do want to help!

Is my order small items or furniture?

All 'furniture' items have a message telling you so in their product descriptions.

Your shopping basket shows £0.00 delivery for orders with furniture in them or £5.95 for orders with small items only.

If you have an order with a mixture of items in, we can either pack your small items with your furniture, or, if you want the small goods sent right away we can do this and charge you the standard £5.95 for this delivery. Just take your pick and tell us what you would like when we phone you.